Terms of Service

By using the Rahal platform, you agree to comply with these terms and conditions. If you do not agree to any part of these terms, please do not use our services. We reserve the right to modify these terms at any time, and you will be notified of any material changes.

Rahal platform is an intermediary service connecting travelers with hotel and tourist destination owners. We do not own or operate the hotels or places advertised. You must use the service legally and responsibly, and not use it for any fraudulent or illegal purposes.

All bookings are subject to availability and confirmation from the hotel or service provider. Prices displayed are in Syrian Pounds and US Dollars and may change without prior notice. Full payment must be made at the time of booking unless otherwise stated. We accept multiple payment methods including PayPal, Stripe, Paymera, and ECash.

Cancellation policies vary by hotel or service provider. Please review the specific cancellation policy before making your booking. In case of cancellation, cancellation fees may apply according to the hotel's policy. Refund requests must be submitted within the timeframe specified in your cancellation policy.

Certain rates, discounts, and services on Rahal are offered exclusively to Syrian nationals. When booking under such terms, you confirm that the reservation holder (the guest checking in) is a Syrian national. The hotel may request a valid Syrian national ID or passport at check-in to verify this. If Rahal or the partner hotel determines that the reservation holder is not a Syrian national despite the booking being made under a Syrian-only rate, Rahal reserves the right to cancel the booking without any refund. This includes the room rate, service fees, taxes, and any other amounts paid. By completing the reservation, you accept this policy.

You may request to modify your booking by contacting customer service. Modifications are subject to availability and may require additional fees. We recommend contacting us as soon as possible if you need to change your travel dates or booking details.

You are responsible for maintaining the confidentiality of your account information and password. You must provide accurate and complete information when making a booking. You are responsible for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

Rahal acts as an intermediary between travelers and service providers. We are not responsible for the quality of services provided by hotels or trip operators. We are not liable for any losses or damages resulting from the use of our services, except as required by law.

All content on the Rahal platform, including text, images, logos, and icons, is the property of Rahal or its licensors. You may not use, copy, or distribute any content without prior written permission from us.

We are committed to protecting your privacy. Your personal information is collected and used in accordance with our Privacy Policy. Please review our Privacy Policy to learn more about how we use your data.

In the event of any dispute between you and Rahal, we encourage you to contact customer service first to try to resolve the issue amicably. If no resolution is reached, these terms are governed by the laws of the Syrian Arab Republic.

We reserve the right to modify these terms at any time. Updated terms will be posted on this page with the effective date. Your continued use of the service after posting of changes constitutes your acceptance of the modified terms.

For any inquiries regarding these terms, please contact us via: • Email: support@rahalapp.com • Phone: +963 959 989 007 • Contact Page: Visit our "Contact Us" page for more contact options